1. TERMS AND CONDITIONS
1.1 Scope of These TermsThese terms and conditions govern the provision of our services to you. Please read them carefully before engaging our services. They define who we are, how the booking process works, what steps to take if issues arise, and other key details.
1.2 Are You a Consumer or a Business?Your rights under these terms may differ depending on whether you are acting as a consumer or a business. You are considered a consumer if you are an individual using our services primarily for personal use and not in connection with any trade, profession, or business.
1.3 Our Entire Agreement for Business ClientsIf you are a business customer, this document constitutes the full agreement between us. You acknowledge that no other statements, promises, or assurances outside these terms influence your understanding or reliance. You agree that you will have no claim for innocent or negligent misrepresentation based on extraneous statements.
2. ABOUT US AND HOW TO REACH US
2.1 Who We AreWe are Progression Property Ltd, operating under the brands Progression Property Ltd and Alpine Exclusive, registered in Scotland. Our registered office is at 5 Queens Close, Montrose, DD10 8FR. Our registration number is SC487908.
2.2 What We DoWe act as an intermediary, sourcing and presenting owners or operators of ski accommodations to you. All your inquiries are handled by our sales team to find options matching your criteria until you make a decision. We do not handle reservations directly.
2.3 How to Contact UsYou can reach us by calling +44 7963 728406, emailing info@alpineexclusive.com, or mailing us at 5 Queens Close, Montrose, DD10 8FR.
2.4 How We Will Contact YouWe will communicate with you via telephone or email, using the contact details you provide.
2.5 Definition of “Writing”For clarity, the term “writing” includes emails, which we consider as legally binding correspondences.
3. BOOKING PROCESS AND CONTRACTUAL RELATIONSHIP
3.1 Our RoleWe offer an impartial service to connect you with the owner or operator of your preferred ski accommodation. We do not enter into a contract with you for the booking; instead, your reservation is directly with the owner/operator. We supply your contact details to them so they can complete the booking process, issue a contract, invoice, and collect payment. The owner/operator is responsible for the booking and any related communications or arrangements.
3.2 Acceptance or Rejection of BookingsIf the owner/operator declines your booking—due to availability, failed credit checks, or pricing errors—they will inform you via the email we provided. We are not responsible for any consequences of rejected bookings beyond our initial role.
3.3 Governing LawThese terms and any interactions are governed by Scottish law, and any disputes will be settled exclusively in Scottish courts.
4. ACCOMMODATION
4.1 Accuracy of Listing ImagesImages on our website are for illustration only. While we strive to ensure accuracy, we cannot guarantee that your accommodation will exactly match the pictures, especially if facilities are temporarily unavailable or if changes occur due to maintenance, weather, or other reasons.
5. INSURANCE AND LEGAL PROTECTIONS
5.1 Insurance AdviceWe strongly recommend obtaining suitable travel insurance before your trip. We are not members of ABTA or ATOL. Please verify if your owner/operator is a member of these schemes. For any insurance queries, please contact us.
6. CHANGES TO THE BOOKING
6.1 Your RequestsTo amend a booking, contact the owner/operator directly. They are responsible for making necessary changes. We are happy to assist, and we ask that you copy us into any correspondence to ensure records are current.
6.2 Operator/Owner RightsThe owner/operator reserves the right to modify your booking in accordance with the terms of their contract.
7. HANDLING THE BOOKING
7.1 Our Role in the Booking ProcessWe initially provide search services until the owner/operator contacts you to finalize the reservation. Upon confirmation, your booking is managed directly by them. We remain available to assist before departure and afterward to help ensure a smooth experience.
7.2 Force MajeureWe are not responsible for delays or cancellations caused by events beyond our control, such as natural disasters, acts of God, terrorism, or other extraordinary circumstances.
7.3 Information We May NeedYou agree to supply accurate details such as your full name, date of birth, passport info, contact details, and any special requirements when requested. Incomplete or incorrect
8. YOUR RIGHTS TO END THE CONTRACT
The owner/operator booking form/contract will determine your rights to cancel/end the contract with them. Please note: Please ensure you understand what charges you will have to pay if you cancel your booking or remove someone from it with the operator/owner before you book.
9. IF THERE IS A PROBLEM
If you have any questions or complaints about our service, please contact us in the first instance. You can telephone our customer service team at +44 7963728406 or by writing to us at info@alpineexclusive.com or 5 Queens Close, Montrose DD10 8FR
10. PRICE AND PAYMENT
10.1 The price of the booking will be the price indicated on the website. We take all reasonable care to ensure that the price is correct but please check back to our website regularly for up to date prices. The price of the booking will be subject to the final confirmation via an email sent to your email address.
10.2 If you are a business customer you must pay all amounts due to owner/operator under these terms in full without any set-off, counterclaim, deduction or withholding (other than as required by law).
10.3 The owner/operator may charge interest or cancel your booking, if you pay late, please see their contract with you for details.
10.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us and the owner/operator immediately.
10.5 Please note that there will be additional local charges may be made by the operator or owner for certain facilities/activities for example, laundry services, mini bars, air conditioning, taxes, ski lift passes, equipment hire, etc. These will be separate costs payable directly to the operator or owner as per their contract with you. Your contract with the owner/operator will list what is included.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
11.1 We are responsible to you for foreseeable loss and damage directly caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable loss, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time both we and you knew it might happen, for example, if you discussed it with us during the process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our proven negligence or the proven negligence of our employees, agents or subcontractors, for proven fraud or proven fraudulent misrepresentation or for breach of your legal rights in relation to the bookings as summarised at Clause 12.1.
11.3 We are not liable for damage to your property and possessions whilst at any of the accommodation booked through us. We highly recommend that you take out sufficient insurance for personal injury, personal property, possessions, as well as, flight and holiday cancellation.
11.4 We are not liable for business losses. If you are a consumer we only supply the bookings for domestic and private use. If you are at business our liability to you will be limited as set out in Clause 13 below.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
12.1 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our proven negligence, or the proven negligence of our employees, agents or subcontractors (as applicable);
(b) proven fraud or proven fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
12.2 Except to the extent expressly stated in Clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
12.3 Subject to Clause 13.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss including but not limited to loss of profit, or any indirect or consequential loss arising under or in connection with any relationship between us; and
(b) where it is proven that there is a contract between us our total liability to you for all losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £1m GBP.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
Please see our separate Privacy Policy for details We will use the personal information you provide to us:
(a) to supply the bookings to the owner/operator;
(b) with your permission, to give you information about similar holiday accommodation and owner/operator Services, but you may stop receiving this at any time by contacting us.
14. OTHER IMPORTANT TERMS
14.1 When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the owner/operator’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with the owner/operator. You can ask the operator/owner to provide you with a copy of any of the conditions applicable to your journey.
14.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation including but not limited to the owner/operator of the accommodation.
14.3 You need our consent to transfer your rights and this agreement to someone else. You may only transfer your rights or your obligations under this agreement to another person if we agree to this in writing. We may require the person to whom your rights or your obligations under this agreement is transferred to provide reasonable evidence that they are now a party to this agreement.
14.4 Except as including in these terms and conditions, nobody else has any rights under this agreement. This agreement is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 15.2 and 15.3.
14.5 If a court finds any part of this agreement illegal, the rest will continue in force. Each of the Clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses will remain in full force and effect.
14.6 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15. JURISDICTION
15.1 These terms are governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.
15.2 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. You can submit a complaint to CEDR https://www.cedr.com/about_us/. If you or we are not satisfied with the outcome you or we can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
15.3 If you are a business, any dispute or claim arising out of or in connection with this subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.
16. MODERN SLAVERY STATEMENT
It is our policy to provide services that meet and exceed the expectations and needs of our customers and to ensure that services are supplied to defined standards of content and fitness for purpose. To the best of our knowledge neither we, nor any of our officers, employees or other persons associated with us, have been convicted of any offence involving slavery and human trafficking; and/or have been or are the subject of any investigation, inquiry or enforcement proceedings by any governmental, administrative or regulatory body regarding any offence or alleged offence of or in connection with slavery and human trafficking. Blue Skies Lifestyle is committed to trading relationships which are both commercially viable and ethical.